Returns & refunds
The short version
30 days from delivery. If it doesn't fit your phone, doesn't hold up, or just isn't what you wanted, email us and we'll make it right.
How to start a return
Email us at jarvis.nicholas1@gmail.com with your order number and a sentence about what went wrong. You'll hear back within one business day with instructions.
Damaged or faulty on arrival
Send us a photo. We'll ship a replacement or refund you in full — you keep the original, and you don't pay return shipping. This is the fastest path and we won't make you jump through hoops for it.
Changed your mind
That's fine too. Return it unused and in its packaging within 30 days and we'll refund the full purchase price. You cover the return postage in this case.
Never arrived
If your order hasn't shown up within 30 days of shipping, we'll resend it or refund you — your choice. See shipping.
Refund timing
Once we approve your refund, it's issued to your original payment method. Your bank typically takes 5–10 business days to post it.
What we can't refund
- Orders past the 30-day window
- Damage from use outside what the product is built for — submersion, swimming, or saltwater
If you're on the edge of one of these, email us anyway. We'd rather sort it out than lose you.